Delivery & Returns

 

Delivery

Orders can be collected in person or be delivered, delivery charges are itemised at checkout.

For orders up to the value of £12, UK delivery is £2 (Royal Mail 2nd Class), for orders up to the value of £30, delivery is £3.50 (Royal Mail 2nd Class), and all orders of £30 and over receive free UK delivery (Royal Mail 2nd Class).

 

We try to keep our delivery costs to a minimum.

 
We don't currently provide international delivery, only within the UK.

Returns

Return or exchange an item - our 100% money back guarantee

 

  • If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
     

  • Before you return an item, please email us at tabescentcandles@gmail.com to advise us that you are returning an item, and why. We can then provide you with return address details.
     

  • Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
     

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
     

  • To complete your return, we require a receipt or proof of purchase.
     

  • Please note:
     

    • Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
       

    • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
       

    • The cost of returning the item to us is your responsibility.

 

  • Delivery charges are only refundable where goods are faulty and a refund is made

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TabeScent is a trading name of Aotrom Limited, regiistered in Scotland No. SCO642211